RIGHTSTONE IS HIRING!We are looking for Technical Support Specialist in Alpharetta, GA. Who will responsible for leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention .This position requires High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. Typically has 4-6 years of related work experience, preferably in the company’s products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field. If you are interested and qualified for this position, APPLY NOW!

Responsibilities: 

• Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment. 
• Addresses and manages customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols. 
• Provides comprehensive software services, encompassing post-sales and service delivery support, while efficiently addressing application issues for both remote and local accounts across standard and specialized systems. 
• Leads direct post-sales technical support for end users and organization’s authorized service providers, resolving technical challenges on designated hardware and software platforms. 
• Employs proactive monitoring methods and tools to identify opportunities for preventing problems and enhancing customer experiences. 
• Maintains departmental documentation on work orders, software, inventory, and other paperwork required. 
• Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally. 
• Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment. 
• Completes process-oriented assignments, shares technical information, and supports department-level operational plans. 
• Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision. 

Recommended Education & Experience 

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. 
• Typically has 4-6 years of related work experience, preferably in the company’s products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field 

RightStone is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors, coworkers, independent contractors and other third parties.

Join OUR team. Be part of our family of contractors and consultants. That is what we sell. Experience our one-on-one recruiting model, our dedicated onboarding and HR team, top of market operations team, and be a part of a company with one the highest retention rates for contractors in the US staffing market.